Terms and conditions

AGE: You must be above the age limit to allow you to smoke in the country you live.

PROHIBITED: The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigarettes or tobacco purchased from www.MyCigs.Net is prohibited by law.

QUALITY: The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures. All products sold by www.MyCigs.Net are european specification unless otherwise stated.

ORDERS: After an order is placed at MyCigs.Net, the customer is automatically notified by E-mail when we approve and ship his/her order (Please make sure your e-mail filter allows mail from support@MyCigs.Net). Please, notice that we do not ship orders within 24 hours to give the Customer a possibility to change, update or cancel his/her address and/or the order items. In such cases, those customers must immediately send us an e-mail with his/her changes. The order number must be enclosed when writing about changes in the order. Otherwise, order will be sent using primary introduced information.
There is no limit when purchasing at MyCigs.Net. The order quantity is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. For first-time customers a large quantity order is not accepted. The maximum quantity for a first-time order is 12 cartons.

ORDER LIMIT:
- Minimum order limit - $10
- Maximum order limit - $1500

PAYMENT: All products and services, displayed in the Internet-shop www.MyCigs.Net, are accepted for payment via VISA by "TELETRANSINFO" SRL, [legal] address: 40 Lazo str., Chisinau, Moldova, through a protected URL https://secure.e-centru.net. For security purposes, the card numbers are not kept by the company.

DELIVERY: All orders will be despatched within 24 hours of order.

SHIPPING INFO: All orders are shipped after 24 hours once your credit card has been validated, excluding weekends and holidays. The cartons are shipped in parcels (one parcel not more than 6 cartons). In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. The time between the first and the last parcel delivery is in average 5 to 10 days. We can't send you a single parcel containing more cartons, because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

GUARANTEE: We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods www.MyCigs.Net will not authorise any refunds until a full investigation has taken place. We are unable to complete these actions until a period of 30 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.

REFUNDS: In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods. If this is not possible we will make a full refund of the purchase price. Such Goods must be returned to us within 10 days of receipt. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement . Should your goods be seized by Customs and Excise, we are unable to refund any money until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE.

RETURN POLICY: We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know via our support e-mail and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. MyCigs.Net is not responsible for the errors made by Customers while placing an order, i.e. wrong brand, types in or faulty shipping address. MyCigs.Net cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.

CHARGEBACK POLICY: Taking into account the fact that our cigarettes are shipped from Europe, we would like to warn you about possible delays. We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order.
It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested.
We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.

ACCEPTANCE: On confirmation of placing the order the client is accepting to be bound by our Terms and Conditions as stated above.